Acceptance of Terms
By accepting an estimate or scheduling service with Kickin Comfort HVAC ("Company," "we," "our"), the customer ("Client," "you," "your") agrees to all terms and conditions outlined in this document. The Company reserves the right to revise estimates should the scope of work change.
Service Agreement & Scheduling
Business Hours: Monday-Friday 8:00 AM - 5:00 PMEmergency service available 24/7 for existing customers24-hour notice required for cancellations$75 fee applies for no-shows/late cancellationsClear access to equipment must be providedCompany reserves right to reschedule due to weather/safety concernsDiagnostic & Service Fees
Diagnostic fee of $89 applies to all service callsFee waived if repairs completed same dayAfter-hours rate: 1.5x standard service rateWritten estimates provided for repairs exceeding $500Additional services beyond original estimate billed at standard ratesPayment Terms
Payment due upon service completionAccepted methods: Cash, Check, Credit Card, Financing through approved partners30% deposit required for equipment installations (minimum $1,000)1.5% monthly finance charge on overdue balances after 30 daysNon-payment after 30 days may result in service suspensionReturned check fee: $35Warranties & Guarantees
Labor Warranty:
- 1-year labor warranty on new installations
- 90-day labor warranty on repairs
Parts Warranty:
- Manufacturer warranty varies by equipment (typically 5-10 years)
- Extended warranties available for purchase
- Coverage excludes damage from:
- Unauthorized repairs
- Misuse or abuse
- Lack of maintenance
- Non-payment of services
Warranty Claims:
- Contact 850-498-1728 for warranty service
- Proof of purchase required
- Original invoice must be provided
Equipment & Parts
All equipment/parts remain Company property until paid in full25% restocking fee applies to special ordersManufacturer warranties handled per manufacturer termsUsed parts disposed unless requested by clientSafety & Property Protection
Safe working environment requiredClear access to work areas neededCompany may refuse service if unsafe conditions existClient responsible for moving valuables/furnitureReasonable care taken to protect propertyClient must identify sensitive areasBasic cleanup included in serviceLiability Limitations
- Company fully licensed and insured
- Not responsible for:
- Pre-existing conditions
- Code violations
- Acts of nature
- Consequential damages
- System failures after service period
- Damages beyond scope of work
Service Area
Primary service area: Escambia, Santa Rosa, Okaloosa, and Bay countiesTravel charges may apply outside primary service areaService area subject to changeVIP Maintenance Plans
Semi-annual maintenance visits includedPriority service for plan members15% discount on repairs for membersPlans auto-renew unless cancelled30-day written notice required for cancellationEstimates & Proposals
Free estimates for replacementsEstimates valid for 30 daysPrices subject to change with market conditionsWritten approval required before work beginsAdditional work requires separate authorizationCode Compliance
Services meet current Florida building codesAdditional charges for required code upgradesPermits pulled when requiredInspection coordination includedCancellation Rights
Written cancellation requiredRefunds processed within 30 business days25% restocking fee applies to returned equipmentCustom orders non-refundablePrivacy and Communications
Contact information used for service purposes onlyPhotos taken for documentation and quality controlClient information kept confidentialService reminders sent periodicallyModifications
Terms subject to changeCurrent terms posted at www.kickincomforthvac.comClient responsible for reviewing termsAcceptance
By proceeding with scheduled work or accepting an estimate, the customer acknowledges they have read, understood, and agreed to these terms and conditions.
