Privacy Policy

Collection of Information

We collect information that you voluntarily provide when requesting service, scheduling maintenance, or interacting with our website. This includes contact information such as your name, address, phone number, and email address. During service visits, we document equipment details, service history, and may take photos of HVAC equipment for quality assurance and warranty purposes.

Non-Identifiable Information

We collect aggregated data and analytics that cannot be used to identify individual users. This includes website traffic patterns, device types, geographic region data without specific addresses, browser information, and other technical data that does not contain personally identifying details. This information helps us improve our service delivery and website functionality.

Use of Information

Your information enables us to provide efficient HVAC services and maintain high service standards. When you submit information, you authorize Kickin Comfort HVAC to contact you regarding your HVAC needs through phone, email, or text messaging. We use this information to respond to service requests, schedule appointments, send maintenance reminders, and provide important service updates.

Communication Opt-Out Procedures

You may opt out of communications by sending an email request to contact@kickincomforthvac.com, calling our office at 850-498-1728, or replying STOP to any text message. For marketing materials, submit your opt-out request via email. Please note that essential service communications, such as appointment confirmations and emergency notifications, will continue even if you opt out of marketing messages.

Information Protection

We take your privacy seriously. We do not sell or share your personal information with third parties except as necessary to provide our services. Access to customer information is limited to authorized personnel who need it to perform their duties. All service documentation, including equipment photos and service history, is maintained securely and confidentially.

Disclosure of Information

We may disclose your personal information if required to do so by law or in response to valid court orders, subpoenas, legal proceedings, or law enforcement requests. We may also share information when necessary to comply with government regulatory requirements, protect our legal rights, or address emergency situations involving potential threats to physical safety of any person.

Policy Updates and Revisions

We reserve the right to modify this policy at any time. Changes will be posted on our website with the revision date noted at the top of the policy. We maintain an archive of previous versions for reference. Any modifications become effective immediately upon posting, and your continued use of our services after any modification indicates acceptance of these changes. We recommend periodically reviewing this policy for updates.

Contact Information

For questions about this privacy policy or to exercise your privacy rights, please contact us at 850-498-1728 or contact@kickincomforthvac.com.

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Last Updated: 1/04/2025