Acceptance of Terms
By accepting an estimate, scheduling service, or engaging Kickin Comfort HVAC LLC ("Company," "we," "our") for any HVAC services, the customer ("Client," "you," "your") acknowledges and agrees to all terms and conditions outlined in this document. These terms govern all transactions and services between the Company and the Client. The Company reserves the right to revise estimates and pricing should the scope of work change, unforeseen conditions arise, or material costs fluctuate. Any modifications to the original scope of work will require additional written authorization. Your continued use of our services constitutes acceptance of these terms. This agreement supersedes all prior written or oral agreements and shall be binding upon both parties, their successors, and assigns. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of this agreement.
Service Agreement & Scheduling
- Our standard business hours are Monday through Friday, 8:00 AM to 5:00 PM. After-hours and weekend service is available with additional fees.
- 24/7 Emergency Service is available to customers with an active service agreement. Emergency calls outside of standard business hours incur a premium rate of $150.
- Customer must provide clear, unobstructed access to all HVAC equipment requiring service. This includes ensuring:
- A clear path to all indoor and outdoor units
- Removal of stored items, furniture, or debris around equipment
- Secured pets away from work areas
- Accessible attic entries, crawl spaces, or utility closets
24-hour notice required for cancellations$75 fee applies for no-shows/late cancellations
Company reserves right to reschedule due to weather/safety concernsDiagnostic & Service Fees
- A diagnostic fee will be applied to all service calls. This fee covers:
- Professional system evaluation
- Problem diagnosis
- Basic testing and inspection
- Service recommendations
Payment Terms
Any service that is under $500 will be completed with verbal approval. Additionally, any service that is priced over $500, a digital estimate will be provided and written approval will be needed prior to the work starting. Additional services beyond the original estimate is billed at standard rates Accepted methods: Cash, Check, Credit Card, Financing through approved partnersA 30% deposit is required for all equipment installations when total project costs exceed $1,000.1.5% monthly finance charge on overdue balances after 30 daysNon-payment after 30 days may result in service suspensionReturned check fee: $35Warranties & Guarantees
Labor Warranty:
- 1-year labor warranty on new installations
- 90-day labor warranty on repairs
Parts Warranty:
- Manufacturer warranty varies by equipment (typically 5-15 years)
- Extended warranties available for purchase
- Coverage excludes damage from:
- Unauthorized repairs
- Misuse or abuse
- Lack of maintenance
- Non-payment of services
Warranty Claims:
- Contact equipment manufacturer directly to initiate a claim
- Once manufacturer approves warranty claim, they will provide a claim number
- Contact us at 850-498-1728 with your approved warranty claim number to schedule service
Equipment & Parts
Equipment and parts installed remain the property of Kickin Comfort HVAC until payment is received in full.A non-refundable 25% deposit is required for all special order items. Special order returns, if accepted, incur a 25% restocking feeManufacturer warranties are subject to the manufacturer's terms and conditions. Warranty registration is the customer's responsibility unless specified otherwise.Replaced parts will be disposed of by our technicians unless the customer requests to retain them prior to work beginning.Liability Limitations
- Kickin Comfort HVAC maintains full licensing and insurance coverage for your protection. However, we are not responsible for:
- Pre-existing conditions include undisclosed system defects, previous improper installs, existing code violations, and any hidden structural issues.
- Acts of nature (storms, floods, lightning)
- Power surges or electrical issues
- Normal wear and tear of the equipment
- Customer misuse or neglect
- System failures unrelated to performed work
- Issues beyond the contracted scope of work
- Property damage not directly caused by our work
VIP Maintenance Plans
Two scheduled maintenance visits per year includedPriority scheduling and response time for all service calls15% discount applied to all repairs and replacement partsService plan automatically renew on the customer anniversary dateA 30-day written notice is required to cancel any maintenance plan
Maintenance visits must be concluded within the contract year
The plan(s) benefits apply to a single residential system. Plan is transferable to new homeowners upon request.
Estimates & Proposals
Free estimates provided for system replacementsEstimates are valid for 14 days from the issue dateSubject to change based on market conditions and equipment availabilityEmergency exceptions may apply with verbal approvalChange orders must be approved before extra work proceedsCode Compliance
Services meet current Florida building codesAdditional charges for required code upgradesPermits are pulled when required and inspection coordination includedCancellation Rights
Written notice required for all cancellations (email accepted)Refunds will be processed within 30 business days of cancellationCustom orders and special-order equipment are non-refundable
Cancellation fees may apply as outlined in the service agreement
Orders that are cancelled before installation will receive a refund minus costs incurredPrivacy and Communications
Customer contact information used for service-related communications onlyPhotos and documentation collected for quality control and warranty purposesAll customer information is kept confidential per Company privacy policyService history maintained for maintenance and warranty tracking
Service reminders and maintenance notifications will be sent periodically
Emergency and equipment recall notices will be sent when applicableTerms and Modifications
Terms and conditions subject to change without prior noticeCurrent terms always available at www.kickincomforthvac.comThe customer is responsible for reviewing current terms
Continued use of services constitutes acceptance of updated terms
